My seat numbers have arrived!

[knopfling]

Marie, I am so sorry. There certainly should be some way for MK.com to accommodate wheelchair access at the concerts. The venues all have to have some form of handicapped space. I suppose somebody didn't set up the presale to take into account the possible need for wheelchairs or handicapped chairs.

I don't think this is anything that Guy can help with, but I think I would try writing to Paul Crockford and lodging a complaint with him.

[shangri la 1]

    Yes this is awful news Marie. I certainly hope that things can be done to rectify the situation for you.

I don't think this is anything that Guy can help with, but I think I would try writing to Paul Crockford and lodging a complaint with him.

I emailed him and he has already started the follow-up with PCM. The lady who deals with ticket problems is away at the moment but will receive Guy's email re the problem when she returns.
I'm sure that if there is any way that the situation can be resolved then they will give it their best shot at doing this. Fingers crossed everyone.  

[dustyvalentino]

I don't think this is anything that Guy can help with, but I think I would try writing to Paul Crockford and lodging a complaint with him.

Normally Guy wouldn't get involved in such matters BUT it is clear he is able to when he has the inclination - after all he got Newcastle tickets for BBB last year when BBB won a competition on Dr Fletch.

I think under normal circumstances he wouldn't get involved in ticket stuff but in a situation where someone has lost out because of their disability I think he might. I don't know what it's like in eth US but here in the UK this sort of thing would probably be covered by the Disability Discrimination Act or something.

[IrisRose]

I am flabbergasted in the most wonderful way.    I put that post up there just to moan and groan, and my wonderful friends took action, something I never expected.    I heard from markknopfler.com yesterday.     They have 'found a new set of tickets for us.'   And the seats are wonderful!
I don't know exactly how the switch happened, but it wasn't due to any initiative from the ticket sales office (although they took credit in the email)
It was thanks to you, Guy, maybe even PC, and the theatre itself.   I have never even considered asking Guy or PC for help, but there it was.  Thank you!   
In Jacksonville in 2008, Dean and I got to talk with Guy for about 10 minutes.    Dean was so impressed with what a nice and genuine person Guy is.   
Wow!    We get to go!  Thank you!

[koobaa]

That's the best news of the day! I really hoped this could be solved in the most positive way. I'm very happy for you and your husband, IrisRose

[dustyvalentino]

Great news.

[superval99]

I am so pleased for you, Marie.  Wonderful news!   

[Rollergirl]

This is great!  AMIT Power!!!

[knopfling]

Marie, that is terrific news, and I am glad that Guy, PCM and MK.com got together.

I did not think Guy would be able to help because of his recent post to someone that hasn't gotten their Get Lucky boxed set. Guy answered in this way: "I'm unable to help you Robert as I'm not affiliated to the MK store in any way. I understand they have ongoing supply issues though."

I am so very happy for you that he made an exception for your case.

[ingridswing]

Wonderful, great, excellent!!

[Waterline Man]

Fantastic news

[schmonka]

This really is a great community we all take part in - we watch each other

[joko]

on my request for the dublin and munich gig mk.com answered today

"We are currently finishing up the seating assignments for this show. You can expect to see an e-mail within the next week with your exact location."

we'll see ...

[Love Expresso]

Oh, thanks joko! I was just thinking about mailing them for the third time... I wait for Hamburg, and I think Munich and Hamburg will be cleared up within the same few days. Somehow ridiculous how long we have to wait - I mean every second day I get a new e-mail from them advertising something new more or less interesting... But we paid for it nearly three months ago, and still have no idea about the quality of the seats...
Have all a nice weekend!

LE

[superval99]

Thank you, Joerg, for this news.  I was getting pretty worried about the Dublin gig.  I hope we will hear something soon.