Just thought it right to mention a nice piece of customer services from MarkKnopfler.com. When I received my LP box set from them I was relieved to find that my box and albums were, on the whole, undamaged, well pressed and sounding very good.
However I have say 'on the whole' as an otherwise great set was spoilt by two deep and parallel gouges on one side of Shangri-la rendering it unplayable. Whilst it was clearly a manufacturing fault rather than theirs, I immediately reported it to MarkKnopfler.com. They asked me to leave the issue with them which I did. It took a little while for them to find a solution but to their credit they persevered and a few days ago forwarded me a new replacement album. All through communication was friendly, polite and helpful.
All to often folks are (rightly) quick to complain of when they get bad service from retailers, but not always to praise when it's good. So, just wanted to say that MarkKnopfler.com did right by me and I'm chuffed. I also now have the full box set that I originally wanted
Thanks guys!
I have no other connections with MarkKnopfler.com by the way, just very happy with their service on this occasion.