Frustration across the pond ...

[Love Expresso]

No, but I got two of my three shows confirmed with uncomplete, broken e-mails... as the third one was displayed correctly, and as in recent years everything worked out fine with mk.com mails, I don't think it has had something to do with my setup...

BUT I mailed them and got very friendly and helpful replies within minutes... there is a special e-mail-address for cases like these, it's

tickets@MarkKnopfler.com

Maybe you should try that one (again)? 

I understand your concern however, not a very good situation!

LE

[arabia]

I didn't realize until I read this thread that the album wasn't available here. Talk about ridiculous!! I hoped to buy it at the shop the same day I bought Dylan's Tempest but thought maybe the store I was in was just lame and hadn't ordered Privateering.

Listened on youtube but I want to listen to it all in the car

[Fieneke2]

Sweetsurrender, I understand your confusion and that you and your friend are getting nervous!   

I am sure the people of MK.com do their best and will be very busy, but it is sad for the people living in the USA,
that they get disappointed again and again! First MK won't be touring next year, second they have problems with receiving their album
and now it seems there are problems with confirmation of their seats! 

It is terrible and I can understand that many of you get frustrated and nervous! .......I would feel the same!
I can't do anything to help you all, only keeping my fingers crossed and hoping that in the end things will be alright for all of you! 

Hey I see there are new emoticons!!! 

Fieneke

[sweetsurrender]

Fieneke,

Thanks for your kind thoughts and words. My frustration is far from over and as matter of fact it has built up to fury.  I still haven't got a confirmation for my third show.  I'm trying to be very patient with them .  I've sent them numerous emails plus phone call.  First, nobody ever call back.  Each time, I sent them email it was in plain English inquiry about the third show that I haven't yet got the email confirmation, each time, they sent me the same email with confirmation that I've already got.  Back and forth like this.  I'm at a loss what to do.  I'm getting really nervous as my show is coming up in 11 days ! I'm afraid when I show up at the venue, there's no ticket for me to pick up.  (what do I do then?)  I need HELP !!! anyone with ideas what to do. Knopfling is in the same situation.  I  hope at the end it will all be fine. (my fingers crossed )

[ingridswing]

Hi Sweetsurrender,
Send an e-mail to markknopfler.com, attention it to Aaron. To me he really answered all questions and pretty quick to.

Don't write a large mail, just:

Hello Aaron,
I have received the confirmation below. But still no confirmation with seats and when and where to pick up my tickets.
Can you please help me, concert is in 11 days!
Thanks, ...

[sweetsurrender]

Ingridswing,

Thanks.  I've been corresponding with Lisa at help@markknopfler.com and Eric at  tickets@markknopfler.com. Now, where should I write to Arron?

[ingridswing]

To help@markknopfler.com

[vgonis]

Useful information for all AMITers, Ingrid! Thanks. Maybe we should have them at a special help thread or visible and easy to be searched and found somewhere.

[knopfling]

Yippeeeeeee!
I finally got an email from Eric at MK.com giving me my seat assignments!
Whew. I was starting to worry.

[sweetsurrender]

Yippeeeeeee!
I finally got an email from Eric at MK.com giving me my seat assignments!
Whew. I was starting to worry.

Me Too !!!  All ended well today.  Got my 3 rd show confirmed.  Apparently a problem with their email system.  I'm soo relieved and happy now. 

Can't wait !

[tunnel85]

I've sent a couple of emails over the past 10 days and no answer.
I don't know if they have technical problems or just don't want to answer.
I don't like and I'm getting very upset.

[ingridswing]

They don't have technical problems, but they are dealing with different things:
- change of venue in US, so all seats must be changed (priority job)
- giving out seats for the european tour
- answering 100's of questions about the US and European tour
- answering 100's of questions about the delay of the CD's and boxes

[tunnel85]

I agree to give them a break but I still think a few questions could have been easily answered a couple of weeks ago.
At least give partial information or warnings.
I won't forget and sooner or later there will be no mercy.

[vgonis]

I agree to give them a break but I still think a few questions could have been easily answered a couple of weeks ago.
At least give partial information or warnings.
I won't forget and sooner or later there will be no mercy.

As soon as I get my ordered items (box and deluxe) I am going to write them an email, complaining about the whole situation. Unfortunately, no concerts for me, so nothing to complain about, but as I have said before, anyone willing and able to help me make the email more "official" than another frustrated fan's, is welcome to help.

[sweetsurrender]

Tunnel, what's your frustration involving with? CD, tickets, etc ?  The week when I was waiting for their response to my inquiries had robbed me of many good night's sleep.  I wrote to Lisa, and Eric everyday, telling how much I needed them to straigthening things out for me.  No responses at all. Until a few days ago, Eric wrote back and apologized for the confusion stating that it was their email system.  I'm glad it all ended well.  I was a wreck !

I can relate to your frustration. I hope just like me and knopfling, it will end well for you too.