Mark is talking about bureaucracy, and that's a fact. From little things ( I've been waiting for an album from England for over 2 months) to concerts.
Living in Russia, I know everything about bureaucracy. Here you can't even start a microscopic business, right away you'll get so many papers and taxes... For this reason, small business in Russia is almost dead, and small business is the foundation of a good economy...
Anyway, it's great that Mark takes some action, however, still, I'd prefer a video message about the problem, rather than just plain text.